We value the trust you place in us. That's why we insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about our information gathering and dissemination practices.
Our Payment Gateway is Provided by www.CCAvenue.com. All payments you make on "RJS Impex Pvt.Ltd." shall be reflected as payments made to Avenue India Ltd. or CCAvenue.com.
Collection of Personally Identifiable Information and other Information When you use our Website, we collect and store your personal information which is provided by you from time to time. Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our Website to make your experience safer and easier. More importantly, while doing so we collect personal information from you that we consider necessary for achieving this purpose.
In general, you can browse the Website without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the Website. We may automatically track certain information about you based upon your behaviour on our Website. We use this information to do internal research on our users' demographics, interests, and behaviour to better understand, protect and serve our users. This information is compiled and analysed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our Website or not), which URL you next go to (whether this URL is on our Website or not), your computer browser information, and your IP address.
If you choose to buy on the Website, we collect information about your buying behaviour. If you transact with us, we collect some additional information, such as a billing address, a credit / debit card number and a credit / debit card expiration date and/ or other payment instrument details and tracking information from cheques or money orders.
If you choose to post messages on our message boards, chat rooms or other message areas or leave feedback, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.
Links to Other Sites Our Website links to other websites that may collect personally identifiable information about you. masoomplaymates.com is not responsible for the privacy practices or the content of those linked websites.
Easy Return Policy (7 Days)
In case you find any problems, damages or defects in the products you can simply return the product to us within 7 days of receiving the product. On Successful processing of returned Item(s), we will either replace the product or refund the entire amount. GiftBazaar.in does not allow returns on the following.
- Hygiene Products that are opened and/or used
- Any Used Merchandise
To ensure that we can initiate the process of return, you would need to send us the Courier company name and the AWB number through which you have returned the product(s) to us. Please note that no return process would be initiated if these details are missing. These details can be sent to us via email at firstname.lastname@example.org or by calling us on 0120-4312152 ( 11Am to 9 Pm).
To ensure that the quality of the product is maintained, please ensure that the product(s) are properly packaged when you are returning it. The return process would be initiated once we have received the product and have completed all quality checks to ensure that the product is unused and in good condition.
How the Return Process works
For products which are incorrectly shipped, damaged in transit, with defects please send us an email at Sales@giftbazaar.in or call us on 011-66217460 to initiate the return process. We will pay the return shipping charges and will send a replacement within 10 working days. We reserve the right to pay you back in case there are no stocks left of the item returned.
For goods bought on discount, the refund will be through Coupon worth the amount paid for the product. The refund process will be initiated once we have received the product(s) in our WH (and they are not in damaged condition). Typically refunds are processed in less than 15 working days but in case of payments by Cheque/DD, it may take a few extra days for the cheque to be delivered to your billing address, and for the funds to be credited to your account, once you deposit the cheque.
Cancellation policy :
Orders can be cancelled within 2 hours of order placing
Giftbazaar.in ships its products to almost all parts of India. Orders placed will be shipped within 24 hrs. We ship on all days except Sunday and National Holidays.
Shipping Charges: We provide Free Shipping on all Orders above or equal to Rs.500 In Delhi NCR or more. For Orders below Rs.500 , shipping charges of Rs.75 will apply.
Cash On Delivery(CoD) : Not Available as yet.
Estimated Delivery Time: For all areas serviced by reputed couriers, the delivery time would be within 3 to 7 business days of shipping (business days exclude Sundays and other holidays). However items weighing over 2 kilos or high volume may take a couple of days longer to reach. For other areas the products will be shipped through Indian Postal Service and may take 1-2 weeks depending on location.
Hidden Charges (GSTIN, Octroi etc): You will get the final price during check out. Our prices are all inclusive and you need not pay anything extra. International Locations: Currently we do not deliver to locations outside India
Tracking Packages: We will mail you the name of the courier company and the tracking number of your consignment in your registered email address or registered mobile no. In case you do not receive a mail from us within 24hrs of placing an order please check your spam folder. Tracking may not appear online for up to another 24 hours in some cases, so please wait until your package is scanned by the courier company.
Non-availability on Delivery: Our delivery partners /Courier will attempt to deliver the package if, it is returned back to our warehouse. Please provide your mobile number with double postal charge or any wallets payment will help us in making further delivery.